PRIVACY, TERMS & IMPRINT

PRIVACY POLICY

We are La Prairie Group AG, a company registered in Switzerland with company registration number CH020.3.914.389-2 ("we", "us" or "our"). We operate the website www.laprairie.com ("Website"). Our principal place of business is at Industriestrasse 8, 8604 Volketswil, Switzerland.

This privacy policy ("Privacy Policy") explains how we use the personal data that we gather through or related to your use of our Website (whether as a registered user or as a guest). [By accessing, browsing or otherwise using our Website, you accept this Privacy Policy, without limitation or qualification. If you do not accept this Privacy Policy, you are not entitled to access or use the Website and you should leave the Website immediately.]

1. What personal data do we collect?

1.1 We may collect the following personal information:

Information provided by you (e.g. by completing a form on the Website or contacting La Prairie).

  • Your name and contact details (including telephone number, home address and email address);
  • Billing information (including delivery address and payment details). We reserve the right to request additional evidence or proof of billing information where we think this is necessary;
  • Website registration credentials (including username and password). By creating an account, you can store your debit and credit card information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history;
  • Expressed personal preferences (e.g. communications and language settings);
  • Interactions with us (e.g. transaction history); correspondence and communications between us and you.

Information collected from your use of the website.

We may automatically collect the following information:

  • technical information, including your computer's IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the URL clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

1.2 Where permitted by applicable law, we may also collect additional information either directly or from third party sources (e.g. business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may combine it with your personal data for the purposes described in this Privacy Policy.

1.3 You do not have to provide personal data to access the Website but certain functionalities (such as being able to buy our products via the Website) will not otherwise be available to you.

1.4 You confirm that all the information you provide to us at any time is true, accurate and complete.

1.5 You must not provide information about anyone else unless you have their permission to do so.

2. Why do we need your personal data?

2.1 We may use your personal data for the following reasons:

  • To manage and fulfil orders and to complete any contractual arrangements between us and you;
  • To process transactions (including the processing of your payment details, credit checks and fraud prevention activities). These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorise individual purchases;
  • Website and business analysis, administration and management;
  • Allowing you to participate in the interactive features of the Website (e.g. accessing social network platforms);
  • To communicate with you and recommend our products, services and promotions;
  • Customising the Website to suit your preferences; and
  • To keep our Website secure.

2.2 Your information may be shared with other companies in the La Prairie group (including Beiersdorf AG, our parent company) and with our suppliers and service providers for the purposes outlined in this Privacy Policy.

2.3 Personal data may be disclosed in the following circumstances:

  • for the purpose of transaction processing to banks and credit report providers, which may keep a record of that information;
  • third parties (such as social networks), where you direct us to do so. Your personal data will become subject to the privacy policies of those third parties when it is shared with them;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets that may be disclosed to the prospective and eventual buyers; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or any other agreements; or to protect the rights, property, or safety of La Prairie, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.4 In carrying out the above activities, we may transfer your personal data overseas, including to the United States and Switzerland. For a list of the countries in which we operate, please see www.laprairie.co.uk . Wherever we transfer your personal data, we will take steps to safeguard it. For transfers from Europe, we use European Commission-approved standard contractual clauses.

2.5 By submitting your personal data, you agree to us transferring, storing or processing your personal data as outlined above.

2.6 Your personal data will be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

3. Cookies

3.1 Our Website uses cookies, which are small text files that are placed within your computer with your permission. Cookies allow us to understand how our Website is used and to improve it. They also allow us to recognise you when you use the Website and to provide you with a positive browsing experience. By using the Website, you agree that we may use cookies for these purposes.

3.2 The cookies that we use can be categorised as follows:

  • Strictly necessary cookies are essential for your use of the Website and its features, such as making a product purchase. We have to use these cookies to make the Website work as it should, whether or not you agree to cookies being used.
  • Performance cookies collect information about how visitors use the Website, so that we can understand how our Website is used. We may use Google Analytics for this purpose: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
  • Functionality cookies allow the Website to remember you in order to provide enhanced customised features (e.g. language preferences).
  • Social media cookies are used when you share information using a social media sharing button or “like” button on the Website or engage with us on or through social networking websites such as Facebook, which may link your use of our Website to targeting/advertising activities. We do not control how these social networks use cookies.

3.3 To find out more about cookies, visit: http://www.allaboutcookies.org/manage-cookies/. Your browser settings may allow you to choose not to receive any cookies: you should consult the 'Help' section of your browser for more information. By rejecting or disabling cookies, certain Website content or functionality may not be available to you.

4. Keeping your personal data secure

4.1 We take steps to ensure that your personal data is protected against unauthorised loss or disclosure. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

4.2 Our Website may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how those third parties may use your personal data. Please check these policies before you submit any personal data to these websites.

4.3 We do not knowingly collect information about anyone under 18 years of age.

4.4 If you register with us, you will be asked to provide an account user name and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

5. Your rights

5.1 In accordance with applicable law, users of our Website may have the right to:

  • access your personal data that we hold;
  • request that we correct, amend or update your personal data; and
  • request that we stop using your information for marketing purposes and, in certain circumstances, that we stop using your personal data altogether.

5.2 You may have additional rights under your local law.

5.3 If you wish to exercise these rights, please Contact Us

6. Contacting us

If you have any questions about the Website or this Privacy Policy, please contact us using the form on the Contact Us page of our Website and our customer services team will be happy to assist you.

Thank you for visiting our Website.

Privacy Policy last updated 9 August 2013..

Any changes to this Privacy Policy will be posted on this page.

WEBSITE TERMS OF USE

La Prairie Group AG is a Swiss registered company under company registration number CHE-106.320.403 and UK VAT number 181010359 ("we", "us" or "our”). La Prairie Group AG operates the website www.laprairie.co.uk ("Website") from its principal place of business Industriestrasse 8, 8604, Volketswil, Switzerland.

This privacy policy ("Privacy Policy") explains how our company uses the personal data gathered through or related to their use of our website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our website, you accept this Privacy Policy, without limitation or qualification. If you do not accept this Privacy Policy, you are not entitled to access or use the website.

1. Understanding these Terms of Use

1.1 When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to "we", "us" or "our", we mean La Prairie Group AG. When we refer to "you" or "your" we mean you, the person accessing or using our Website.

2. Our Website

2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.

2.3 WE DO NOT GUARANTEE THAT THE WEBSITE, OR ANY CONTENT ON IT, WILL BE FREE FROM ERRORS OR OMISSIONS. WE USE REASONABLE EFFORTS TO INCLUDE ONLY ACCURATE AND UP-TO-DATE INFORMATION ON THE WEBSITE; HOWEVER WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESSED OR IMPLIED, CONCERNING SUCH INFORMATION.

2.4 The Website and the content on it are provided for general information and entertainment purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

3. Your account and password

3.1 If you register with us, you will be asked to provide your email address and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

3.2 We have the right to disable any accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4. Our rights

4.1 We are the owner or licensee of all intellectual property rights in the Website and its content, the La Prairie name and mark and La Prairie's product names, images and packaging. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms of Use. You must not use our Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.

4.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.

4.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy La Prairie products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

5. Our liability

5.1 Nothing in these Terms of Use excludes or limits our liability for:

5.1.1 death or personal injury caused by our negligence;

5.1.2 fraud or fraudulent misrepresentation; and

5.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

5.2 THE WEBSITE IS MADE AVAILABLE "AS IS" AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO OUR WEBSITE OR ANY CONTENT ON IT, WHETHER EXPRESSED OR IMPLIED.

5.3 WE WILL NOT BE LIABLE TO ANY USER FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH:

5.3.1 USE OF, OR INABILITY TO USE, OUR WEBSITE; OR

5.3.2 USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON OUR WEBSITE.

5.4 IF YOU ARE A BUSINESS USER, PLEASE NOTE THAT IN PARTICULAR, WE WILL NOT BE LIABLE FOR:

5.4.1 LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE;

5.4.2 BUSINESS INTERRUPTION;

5.4.3 LOSS OF ANTICIPATED SAVINGS;

5.4.4 LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR

5.4.5 ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.

5.5 IF YOU ARE A CONSUMER USER, PLEASE NOTE THAT WE ONLY PROVIDE OUR WEBSITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.

5.6 WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.

5.7 WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF WEBSITES LINKED ON OUR WEBSITE. SUCH LINKS SHOULD NOT BE INTERPRETED AS ENDORSEMENT BY US OF THOSE LINKED WEBSITES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.

5.8 Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any La Prairie products by us to you. These are set out in our Terms and Conditions of Sale (available at Terms & Conditions ).

6. Viruses

6.1 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website and we recommend that you use your own virus protection software.

6.2 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

7. Buying La Prairie products

If you use the Website to buy products from us, our Terms and Conditions of Sale (available at Terms and Conditions) will apply to your purchase. Please take the time to read our Terms and Conditions of Sale as they include important information and terms. If you do not accept our Terms and Conditions of Sale, you are not permitted to buy products from us through the Website.

8. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

9. Governing law and jurisdiction

These Terms of Use are governed by Swiss law. You and we both agree that the courts of Zurich, Switzerland will have exclusive jurisdiction of any disputes.

10. Contacting us

If you have any questions about the Website or these Terms of Use, please contact us using the form on the Contact Us page of our Website (available at Contact Us) and our customer services team will be happy to assist you.

Thank you for visiting our Website.

Terms of Use last updated April 24, 2014

Imprint

La Prairie Group AG, registered in Switzerland

Company Registration Number CH020.3.914.389-2

Industriestrasse 8, 8604 Volketswil, Switzerland